Experienced Full Stack Customer Service Representative – Sales
Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Sales. In this exciting role, you will be the voice of arenaflex, creating meaningful connections with customers and redefining customer service. As a member of our team, you will have the opportunity to introduce the latest technology, services, and offers to our customers, helping them stay connected to what matters most.
About arenaflex
arenaflex is a dynamic and innovative company that is constantly evolving to meet customer and competitive demands. We are committed to providing exceptional customer service and delivering an outstanding customer experience. Our team is passionate about staying ahead of the curve, embracing new technologies, and driving tools and technology to enable first-call resolution at the frontline.
Key Responsibilities
As a Customer Service Representative – Sales, you will be responsible for:
- Assisting Business customers with requests, questions, and concerns on all products and services offered by arenaflex
- Providing expert-level knowledge of arenaflex's products and services, including billing, rate plans, features, services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, credit checks, service activations and changes, receivables management/collections, relocations, combined bill, after hours inquiries, and pre-paid services
- Utilizing various tools and systems to effectively and accurately research, troubleshoot, problem solve, and educate customers
- Selling products and services offered by arenaflex, handling inquiries and on data products, services, billing, and troubleshooting
- Troubleshooting and resolving customer-impacting issues such as voice & data issues that span multiple networks and interdependent network elements
- Providing support for products and services offered by arenaflex, including laptop connect services, air cards, USB devices, initial set-up, configuration of arenaflex-provided software & applications
- Handling less routine & repetitive matters and more complex troubleshooting scenarios
- Identifying, tracking & trends issues to assist in root cause elimination
- Proactively engaging T3 support (network and IT) to address & resolve issues
- Engaging third-party vendors and suppliers as needed to address service faults & provide customer resolution
- Maintaining proficiency in all billing, rate plan, and feature matters
- Communicating effectively, both verbally and in writing
Essential Qualifications
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential
- Specific job assignments may require day, evening, weekend, or holiday hours
- Overtime may be required
Preferred Qualifications
* At least one year customer service experience
- Call Center experience
- Advance Typing/keyboarding skills
What We Offer
* Paid training as well as resources to encourage your career growth
- Competitive hourly rate of $15.00-$16.78 with the potential to earn up to $3,000 monthly in commission if all sales goals are met
- Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) - Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
Career Growth Opportunities
arenaflex is committed to helping you grow and develop your career. As a Customer Service Representative – Sales, you will have the opportunity to:
- Develop a proven track record of resolving issues and retaining customers
- Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
- Take on new challenges and responsibilities as you grow and develop your skills
- Pursue opportunities for advancement within the company
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that is constantly evolving to meet customer and competitive demands. Our team is passionate about staying ahead of the curve, embracing new technologies, and driving tools and technology to enable first-call resolution at the frontline. We are committed to providing exceptional customer service and delivering an outstanding customer experience.
How to Apply
If you are a motivated and customer-focused individual who is passionate about staying ahead of the curve, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. Apply for this job