Experienced Customer Service Representative – Remote Call Center (Part-Time Contract)
At arenaflex, we're seeking highly motivated and customer-focused individuals to join our remote call center team as part-time contract representatives. As a key member of our team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving issues in a timely and professional manner.
About arenaflex
arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in a rapidly changing world. With a strong presence in North America, Europe, and Asia, we've established ourselves as a trusted partner for progressive leaders seeking to drive transformation and growth. Our team of 80,000 experts works closely with over 6,000 clients, including 80% of the Fortune 500, to deliver cutting-edge technology services, talent solutions, and real-world applications.
Job Summary
As a part-time contract customer service representative, you will be responsible for handling a high volume of calls, emails, and other communication channels to provide exceptional customer service and support. You will work closely with our team to resolve issues, answer questions, and ensure customer satisfaction. This is a remote position, and you will be required to have your own laptop/computer and headset.
Key Responsibilities
* Handle inbound and outbound calls, emails, and other communication channels to provide exceptional customer service and support
- Resolve customer issues and concerns in a timely and professional manner
- Contact shareholders to inform them that the information they received asking them to vote is not accurate
- Meet or exceed performance metrics and quality standards
- Collaborate with the team to achieve shared goals and objectives
- Stay up-to-date with product knowledge and industry trends to provide informed and accurate information to customers
Qualifications
* Minimum 6 months of customer service or data entry experience
- High school diploma or GED required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance metrics
- Proficiency in Windows 10/11 operating system
- Reliable internet connection and own laptop/computer and headset
Schedule and Availability
* Schedule: 6pm-11pm EST Monday-Thursday & Saturday 12pm-6pm EST (30 unpaid lunch) = 26 hours without OT
- Start Dates: 2/8, 2/15, & 2/22
- Contract position through May (potential for extension)
Pay and Benefits
* Competitive hourly rate of $20.00
- Comprehensive benefits package, including:
+ Medical, dental, and vision insurance + Critical Illness, Accident, and Hospital insurance + 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available + Life Insurance (Voluntary Life & AD&D for the employee and dependents) + Short and long-term disability insurance + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment and Culture
* This is a fully remote position, allowing you to work from the comfort of your own home
- arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
- Our team is passionate about delivering exceptional customer service and support, and we're committed to creating a positive and inclusive work environment
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, please submit your application by [Application Deadline]. We can't wait to hear from you!
Application Deadline
This position will be accepting applications until Dec 24, 2024.
About arenaflex
arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in a rapidly changing world. With a strong presence in North America, Europe, and Asia, we've established ourselves as a trusted partner for progressive leaders seeking to drive transformation and growth. Our team of 80,000 experts works closely with over 6,000 clients, including 80% of the Fortune 500, to deliver cutting-edge technology services, talent solutions, and real-world applications.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job! Apply for this job