Experienced Data Entry Specialist – Veterinary Support and Client Services

At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our dynamic team as Full-Time Data Entry Specialists. As a key member of our Veterinary Support and Client Services team, you'll play a vital role in providing exceptional customer service, handling prescription approvals, and ensuring a seamless experience for our pet-parent clients and colleagues. If you're passionate about delivering top-notch support, have a keen eye for detail, and are eager to learn, we want to hear from you!

Why You'll Love Working at arenaflex

At arenaflex, we prioritize the well-being, health, and culture of our employees and customers. We offer a comprehensive benefits package that includes:

• Competitive starting wages
• Opportunities for wage increases starting after 3 months of service
• A comfortable, climate-controlled work environment
• Employee 20% Discount Program at arenaflex for all your pet needs
• 401(k) with company matching
• Group building events and company-supported lunch meetings
• Professional development and advancement opportunities
• Health insurance qualification on the first of the month
• Financed child, adult, and pet care through Care.com
• Discounts on various items through the LifeMart Discount platform

What You'll Do

As a Data Entry Specialist, you'll be responsible for:

• Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
• Examining and resolving issues to determine proper solutions for clients and center partners, and following up on a case-by-case basis to resolve issues
• Completing data entry of prescriptions into arenaflex's healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Working with empathy, attention, patience, compassion, and kindness to clients and partners alike
• Working with an eagerness to learn and grow, sharing feedback, receiving feedback, and working in a culture of openness and development
• Communicating with veterinary facilities via telephone (sometimes via different stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts, so being meticulous is essential
• Expecting a significant portion of the typical business day will be outbound veterinary center/client telephone contacts

What You'll Need

To succeed in this role, you'll need:

• 2 years of experience working in a client or healthcare-focused environment
• Demonstrated excellent interpersonal skills (written, verbal, and listening)
• Ability to perform multiple tasks (e.g., chatting on the phone while exploring on the computer and taking notes)
• Working with ownership, being a self-starter, and standing out to detail
• Capability with Microsoft Outlook
• High school education or equivalent
• Ability to maintain a Pharmacy Professional License from the Kentucky Board of Pharmacy (where applicable)
• Decisive reasoning abilities
• Shown ability to perform multiple tasks and perform well in a fast-paced environment
• Ability to adjust to change as per the business needs of the organization
• Adaptability to move schedule and stay at work longer than required depending on the situation by the specialty unit
• Ability to maintain confidentiality and secure sensitive data
• Ability to pass background checks

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Data Entry Specialist, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance
• Opportunities for career advancement and professional growth
• A comprehensive benefits package that includes health insurance, retirement savings, and more

How to Apply

If you're passionate about delivering exceptional customer service, have a keen eye for detail, and are eager to learn, we want to hear from you! Apply now to join our team as a Data Entry Specialist and be a part of our mission to revolutionize the way people shop for their pets. Apply Now! Apply for this job