Experienced Bilingual Customer Engagement Representative – Powersports Loan Servicing and Customer Support Specialist

Welcome to arenaflex: Revolutionizing Recreational Purchases

arenaflex is at the forefront of transforming the way people purchase recreational vehicles and equipment, offering a seamless, end-to-end digital buying experience. By combining innovative technology and risk strategies, we make lifestyle purchases fast, easy, and accessible. Our mission is to connect people with their passions, and we're looking for a talented and customer-focused individual to join our team as a Bilingual Customer Engagement Representative.

About Our Company Culture

At arenaflex, we pride ourselves on being a remote-first company with a strong emphasis on collaboration, innovation, and customer satisfaction. With over 550 employees and a network of 30 OEM and 4,000 dealer partners, we're committed to delivering exceptional service and support to our customers. Our editorial brands, including Cycle World and UTV Driver, inspire enthusiasts and provide valuable resources for those passionate about powersports.

Job Overview

We're seeking a highly skilled and bilingual (fluent in Spanish) Customer Engagement Representative to join our Servicing Center in Irving, Texas. As a key member of our team, you will play a critical role in providing exceptional customer service, resolving issues, and supporting our growing portfolio of powersports loans. This is a hybrid role that offers the opportunity to work in a fast-paced environment, interact with customers, and contribute to the success of our organization.

Key Responsibilities:

• Handle an average of 80 inbound and outbound calls per day, providing timely and effective support to customers.
• Process phone payments, conduct outbound customer interview calls, and communicate with customers via online chat channels.
• Resolve common customer concerns regarding their powersports loan, addressing issues in a professional and courteous manner.
• Meet monthly productivity and quality goals, ensuring that all interactions with customers are handled efficiently and effectively.
• Comply with all federal and state-specific laws that regulate collections and servicing activities, maintaining a strong understanding of relevant regulations and guidelines.

Requirements and Qualifications

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or GED required, with some college coursework preferred. Ideally, you will have two years of customer service experience, preferably in auto finance or an installment loan portfolio.
• A minimum of two years of related customer service experience in a fast-paced environment, with collection experience being a plus.
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems of record (LoanPro) – training will be provided.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with customers via phone and online chat channels. Bi-lingual English/Spanish is a significant plus.
• Excellent "people" skills, a strong customer service attitude, and the ability to demonstrate problem-solving ability in a fast-paced environment.
• Able to work a flexible schedule, which may include some overtime, nights, weekends, and holidays, with a strong work ethic and punctuality.

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive range of benefits, including:

• Robust health care plans (medical, dental, and vision)
• Up to 20 days PTO (accrued)
• Generous parental leave
• Retirement plan (401k with company match)
• Education assistance/tuition reimbursement up to $3K/year
• Powersports safety benefit
• Gympass wellness benefit

Career Growth and Development

At arenaflex, we're dedicated to helping our employees grow and develop in their careers. As a Customer Engagement Representative, you will have access to training and development opportunities, including:

• Comprehensive training programs to help you master our systems and processes
• Ongoing coaching and feedback to help you improve your skills and performance
• Opportunities for advancement and career growth within the company

Work Environment and Company Culture

At arenaflex, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on the values of innovation, customer satisfaction, and teamwork. As a member of our team, you can expect:

• A supportive and inclusive work environment that values diversity and individuality
• A culture of innovation and continuous improvement, with opportunities to contribute to new projects and initiatives
• A strong emphasis on work-life balance, with flexible scheduling and remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Employment Opportunity

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.

Join Our Team

Don't miss this opportunity to join a dynamic and innovative company that is revolutionizing the recreational purchasing experience. Apply today to become a part of our team and contribute to the success of arenaflex!