Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service to our valued policyholders. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our customers, ensuring they have the right insurance coverage to protect their assets and well-being. If you're passionate about the insurance industry and have a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a leading provider of insurance services, committed to helping our customers navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction, we strive to deliver personalized support and expert guidance to our policyholders. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for:

• Handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders on appropriate coverage, policy limits, payment options, and state laws to ensure they have sufficient protection against risks covered by P&C insurance
• Making recommendations and/or changes to policies and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free arenaflex Premier Battery Membership

What We Need from You

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Environment and Company Culture

As a remote Insurance Customer Service Representative, you'll have the flexibility to work from home and enjoy a comfortable, distraction-free environment. Our team is passionate about creating a welcoming and inclusive workplace, where diversity, equity, and inclusion are valued and celebrated. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply.

Why Join arenaflex?

* Opportunity to work from home with a flexible schedule

• Competitive compensation and benefits package
• Comprehensive training and development programs
• Collaborative and inclusive work environment
• Chance to make a real difference in the lives of our customers

How to Apply

If you're a motivated and customer-focused individual with a passion for the insurance industry, we want to hear from you! Apply now to join our team as an Insurance Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. Apply for this job