Experienced Customer Service Representative/Social Worker – Full Time, 6-Month Contract

Join arenaflex in Pasadena, CA 91107 and Make a Difference in the Lives of High-Needs Individuals Are you passionate about providing exceptional customer service and making a positive impact in the lives of others? Do you have a strong background in social work and a desire to work in a dynamic, fast-paced environment? Look no further than arenaflex, a leading provider of innovative solutions for high-needs individuals. We are seeking an experienced Customer Service Representative/Social Worker to join our team on a full-time, 6-month contract basis.

About arenaflex

arenaflex is a renowned organization dedicated to delivering exceptional service and support to individuals in need. With a strong presence in the Pasadena, CA 91107 area, we pride ourselves on our commitment to excellence, our expertise in the markets we serve, and our ability to connect our clients with the best opportunities in the industry. Our team of experienced recruiters is deeply rooted in the markets they serve, providing a level of personal attention and insider knowledge that sets us apart from the competition.

Job Summary

As a Customer Service Representative/Social Worker at arenaflex, you will play a critical role in providing exceptional service and support to high-needs individuals, often in emergency situations or requiring assistance with navigating county and state public assistance programs. You will be responsible for handling inbound calls and correspondence, resolving customer inquiries, and collaborating with various staff members to ensure seamless operations. If you are a recent graduate with a Bachelor's degree in Social Work or a related field, and have 1-3 years of experience in social work or homecare administration, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Work with high-needs In-Home Supportive Services (IHSS) recipients, often in emergency situations or requiring assistance with navigating county and state public assistance programs, such as IHSS and Medi-Cal.

• Handle inbound calls and correspondence in a professional and courteous manner.
• Resolve all aspects of customer inquiries, providing accurate and timely responses.
• Enter accurate information into the database.
• Collaborate with various staff members to ensure seamless operations.
• Maintain records and ensure proper documentation.
• Perform light administrative tasks, such as filing, photocopying, and envelope packing.
• Handle email and phone inquiries in a professional and courteous manner.

Essential Qualifications

* Recent graduate with a Bachelor's degree in Social Work or a related field, such as Psychology, Sociology, or Counseling.

• 1-3 years of experience in social work or homecare administration.
• Previous Call Center or Customer Service experience.
• Microsoft Office proficient.
• 40 wpm typing speed.
• Background screen after acceptance of job offer.

Preferred Qualifications

* Experience working with high-needs populations.

• Knowledge of county and state public assistance programs, such as IHSS and Medi-Cal.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Experience with database management and record-keeping.

What We Offer

* Competitive hourly rate of $25-27 per hour.

• Opportunity to work with a dynamic and experienced team.
• Professional development and growth opportunities.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Access to a wide range of training and development programs.

What's Next?

If you are a motivated and compassionate individual with a passion for social work and customer service, we encourage you to apply for this exciting opportunity. Once you apply, you will proceed to next steps if your skills and experience look like a good fit. But don't worry – even if this position doesn't work out, you're still in our network. That means our recruiters will have access to your profile, expanding your opportunities even more.

How to Apply

To apply for this exciting opportunity, please visit our website at [insert website URL]. We look forward to hearing from you and learning more about your qualifications and experience.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact email or phone number]. We are always happy to hear from you and look forward to connecting with you soon.

Join arenaflex Today!

At arenaflex, we are committed to making a positive impact in the lives of high-needs individuals. If you share our passion and values, we encourage you to join our team and become a part of our mission to deliver exceptional service and support. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job