Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network
At arenaflex, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. We're looking for a talented Customer Sales and Service Representative to join our team and help us deliver an exceptional customer experience.
What You’ll Be Doing
As a Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering an exceptional customer experience to our valued customers. You'll be responsible for answering incoming calls from customers, responding to requests about installation, disconnection, or changes to service, and instilling confidence and loyalty in our customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services. You'll also identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience.
Key Responsibilities
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We’re Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Proven track record of meeting sales goals and delivering exceptional customer service
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with arenaflex's products and services
What We Offer
At arenaflex, we offer a comprehensive benefits package that includes:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Compensation
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Work Environment
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment, while still being part of a dynamic and collaborative team.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, as well as opportunities for advancement and professional growth.
Diversity and Inclusion
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.
Benefits
arenaflex offers a comprehensive benefits package that includes:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Compensation
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Work Environment
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment, while still being part of a dynamic and collaborative team.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, as well as opportunities for advancement and professional growth.
Diversity and Inclusion
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job