Experienced Customer Service Representative - Sales and Account Management Professional - Delivering Exceptional Customer Experiences and Driving Business Growth through Effective Communication and Strategic Sales Techniques

Welcome to arenaflex

arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions and exceptional customer experiences. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and driving business growth through effective sales techniques.

Job Overview

We are seeking an experienced Customer Service Representative - Sales to join our team in Lubbock, Texas. As a Business Premier Service Consultant, you will assist business customers with requests, questions, and inquiries on all products and services offered by arenaflex. You will be trained to address a broad range of customer service call types, including billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, and advanced technical support.

Key Responsibilities

• Instill confidence and loyalty in customers through thoughtful listening and effective communication, utilizing knowledge of arenaflex's products and services to service and retain customers.
• Simplify explanations of customer bills, rate plans, and features of arenaflex's products and services.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements.
• Provide support for products and services offered by arenaflex, including laptop connect services, air cards, USB devices, and initial set-up and configuration of arenaflex-provided software and applications.

Essential Qualifications

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• Desire to work onsite in one of our call centers.
• Ability to communicate effectively, both verbally and in writing.
• Strong problem-solving skills and ability to troubleshoot complex customer issues.

Preferred Qualifications

• At least one year of customer service experience preferred.
• Call center experience preferred.
• Advanced typing/keyboarding skills preferred.

Career Growth and Development

At arenaflex, we are committed to providing our employees with the training and resources they need to succeed and grow in their careers. As a Customer Service Representative - Sales, you will have access to paid training, career development opportunities, and a comprehensive benefits package.

Benefits and Perks

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short-term and long-term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP) - Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone.

Work Environment and Company Culture

At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a workplace where all employees feel valued, supported, and empowered to succeed.

Diversity, Equity, and Inclusion

arenaflex is an equal employment opportunity employer, and we are committed to providing equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative - Sales. With a comprehensive benefits package, opportunities for career growth and development, and a positive and inclusive work environment, arenaflex is the perfect place to build a rewarding and successful career.