Experienced Customer Service Fraud Specialist – Remote Opportunity at arenaflex

At arenaflex, we're revolutionizing the way people and businesses move money around the world. As a leading provider of payments solutions for credit, debit, prepaid, and merchant services, we empower over 3 million companies, 1,300 financial institutions, and 600 million cardholders to grow with confidence. Our dynamic team is driven by a passion for success and a commitment to delivering best-in-class payment technology and software solutions. We're now seeking an experienced Customer Service Fraud Specialist to join our remote team. As a key member of our fraud detection and prevention team, you'll play a vital role in ensuring the security and integrity of our payment systems. If you're passionate about delivering exceptional customer service, have a keen eye for detail, and are eager to learn and grow, we'd love to hear from you.

What Part Will You Play?

As a Customer Service Fraud Specialist at arenaflex, you'll be responsible for:

• Responding to 25 or more account inquiries per hour, providing merchants and cardholders with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assisting with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
• Building credit card replacement orders and completing shipping materials.
• Developing knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.

What Are We Looking For in This Role?

We're seeking a highly motivated and detail-oriented individual with a strong customer service background. To be successful in this role, you'll need:

Minimum Qualifications:

+ High School Diploma or Equivalent + A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months + Ability to work a flexible schedule, including mid-shift to late shifts and weekends + Willingness to be on camera at all times + Strong communication and problem-solving skills

Preferred Qualifications:

+ 12 months of contact center or work-from-home contact center experience in the last 18 months + Banking customer service experience + Strong analytical and problem-solving skills

What Are Our Desired Skills and Capabilities?

As a Customer Service Fraud Specialist at arenaflex, you'll need to possess:

Skills/Knowledge:

Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

Job Complexity:

Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes.

Supervision:

Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

What Benefits Can You Expect?

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service

How to Apply

If you're passionate about delivering exceptional customer service and have a keen eye for detail, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job