Veterinary Receptionist/Kennel Assistant- Wauwatosa, WI
About the position Wauwatosa Veterinary Clinic is Hiring a Client Care Representative / Kennel Assistant! If you love providing excellent customer service and want to develop your skills working with animals, we are looking for a dynamic, hardworking individual to join our team! This is a full-time position in a hybrid role where you would be cross-trained to work at the front desk providing Client Care and also assisting the team with hospital cleaning, restocking and other operations support. Strong ability to multi-task and a willingness to help the team and our patients wherever needed is required. Prior animal handling and customer service experience are a plus! In addition to our conventional veterinary services, we also offer Diagnostic Ultrasound, Echocardiograms, Acupuncture, Acupressure, Physical Rehabilitation, Therapeutic Laser and Massage. The Wauwatosa Veterinary Clinic’s mission is to promote happiness through healthy pets and we achieve this by offering a wide spectrum of conventional and integrative health care options and using a Fear Free/Low-Stress Handling approach. Candidates must be available to work at least 2 evenings until 6:30 pm and up to 2 Saturday mornings per month. All team members need to have great communication and customer service skills and be detail oriented and passionate about a career in a helping profession. We are committed to ongoing training and education to help you continually grow in your career with animals! To learn more about the Wauwatosa Veterinary Clinic and how we are making a difference in the lives of pets and their people, visit www.WauwatosaVet.com. NO PHONE CALLS PLEASE. We are an age-inclusive, LGBTQ+ friendly workplace, and an equal opportunity employer. We consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .
Responsibilities
- Answering phones
- Checking out Clients
- Cash handling
- Scheduling appointments
- Restocking rooms
- Cleaning kennels & other areas of the clinic as needed
Requirements
- Strong ability to multi-task
- Willingness to help the team and our patients wherever needed
- Strong computer and phone skills
- Great communication and customer service skills
- Detail oriented
- Passionate about a career in a helping profession
- Candidates must be available to work at least 2 evenings until 6:30 pm and up to 2 Saturday mornings per month
Nice-to-haves
- Prior animal handling experience
- Customer service experience
Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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