Technical Content Designer, Customer Service – Shaping the Future of Global Entertainment at arenaflex
Job Summary:
Join arenaflex, a world leader in entertainment services, as a Technical Content Designer in our Customer Service Content Strategy team. We're looking for a talented individual with a strong technical background to help improve the support experience for our members and customer service agents. As a Technical Content Designer, you will work closely with cross-functional partners to edit and manage content for the arenaflex Help Center and internal customer service knowledge base. If you have a passion for creating clear and simple content that helps customers navigate technical issues, we want to hear from you.
About arenaflex:
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members enjoy TV series, films, and games across a wide variety of genres and languages. We believe there's a better way to watch, and our Global Customer Service organization is dedicated to providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming.
The Role:
As a Technical Content Designer, you will play a critical role in shaping the support experience for our members and customer service agents. You will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base. Your technical experience will help you navigate complex technical issues and create clear and simple content that anyone can understand.
Responsibilities:
* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting
- Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials
- Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
- Partner closely with support operations, localization, legal, product design, and engineering teams
- Create, maintain, and update style guides and editorial training
- Leverage multiple data sources to provide data-driven analysis and content recommendations
Qualifications:
* BS/BA degree
- 5+ years of relevant experience
- Exceptional writing, editing, project management, and communications skills
- Extensive technical or UI writing experience, including writing for customer service organizations or highly technical environments for a consumer audience
- Experience writing for different platforms, such as computer, mobile, or TV
- Experience with information architecture and content management systems
- Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
What We Offer:
* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
- Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
- Flexible time off for full-time salaried employees
- A unique culture and environment that values diversity, equity, and inclusion
- Opportunities for career growth and professional development
- A competitive compensation structure, with a range of $50,000 - $190,000
Why arenaflex?
* We're a world leader in entertainment services, with a global presence and a commitment to innovation and excellence
- We're dedicated to providing amazing interactions with our subscribers, and we're looking for talented individuals to help us achieve this goal
- We offer comprehensive benefits, competitive compensation, and opportunities for career growth and professional development
- We're an equal-opportunity employer, and we celebrate diversity, recognizing that diversity of thought and background builds stronger teams
How to Apply:
If you're a talented Technical Content Designer with a passion for creating clear and simple content that helps customers navigate technical issues, we want to hear from you. Apply now to join our Customer Service Content Strategy team and help shape the future of global entertainment at arenaflex. Apply Job!
Note:
arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job