Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

At arenaflex, we're building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. As a Customer Service Representative, you'll play a vital role in ensuring timely delivery to those patients reaching out to us. If you're passionate about providing exceptional customer service, have a strong work ethic, and are looking for a career with growth opportunities, we encourage you to apply.

About arenaflex

arenaflex is a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we're committed to making healthcare more personal, convenient, and affordable.

Job Summary

We're seeking experienced Customer Service Representatives to join our Inbound Pharmacy Service team in Mount Prospect, IL. As a Customer Service Representative, you'll work in an overnight shift, providing exceptional service to our patients, answering their questions, and resolving their concerns in a timely and empathetic manner. If you're a people person with excellent communication skills, a strong work ethic, and a passion for helping others, we encourage you to apply.

Key Responsibilities

* Answer patient calls, respond to their inquiries, and resolve their concerns in a timely and empathetic manner

• Provide exceptional customer service, ensuring that patients feel heard, understood, and valued
• Process prescription refills, order status, and insurance coverage, ensuring accuracy and efficiency
• Work collaboratively with our team to ensure seamless communication and resolution of patient issues
• Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications

* 1+ year of customer service experience, preferably in a fast-paced, metric-driven environment

• 6+ months of high call center experience, with proficiency in Windows, Microsoft, or other applications
• Strong computer skills, including typing, navigation, and data entry
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and management
• Ability to work in a dynamic, fast-paced environment, with a strong work ethic and attention to detail
• High school diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions
• Experience working in a pharmacy or healthcare setting, with knowledge of medication management and patient care

COVID-19 Vaccination Requirement

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Training Schedule

* Monday through Friday, 9:00 am EST to 5:00 pm EST

• Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am EST (an 8-hour shift will be assigned to you 5 days a week within this time frame)

Pay Range

* The typical pay range for this role is $17.02 to $27.16 per hour, depending on location and experience.

Benefits and Perks

* Competitive pay and benefits package

• Ongoing training and development opportunities
• Career growth and advancement opportunities within arenaflex
• Flexible scheduling and work-life balance
• Comprehensive health insurance and wellness programs
• 401(k) retirement plan and employee stock purchase plan
• Paid time off and holidays

Why Join arenaflex?

* We're a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world.

• We're passionate about providing exceptional customer service and making healthcare more personal, convenient, and affordable.
• We offer competitive pay and benefits, ongoing training and development opportunities, and career growth and advancement opportunities.
• We're committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day.

How to Apply

If you're passionate about providing exceptional customer service, have a strong work ethic, and are looking for a career with growth opportunities, we encourage you to apply. Please submit your application, including your resume and cover letter, through our website. Apply Now!

Equal Opportunity Employer

arenaflex is an affirmative action employer and an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job