[Remote] Technical Support Specialist, Identity Management
Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for HR, IT, and Finance. The Technical Support Specialist will be responsible for assisting customers with their technical inquiries and ensuring a seamless experience with the company's identity management products.
Responsibilities
- Responsible for supporting our Rippling customers and resolving issues related to our products
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
- Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products
- De-escalate and resolve issues by leveraging platform and industry expertise
- Become a product expert - you'll be a go-to resource for both customers and coworkers
- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
- This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Identity Management
- Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows
- Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., Okta, Azure AD, Google Workspace, OneLogin)
- Help customers understand and troubleshoot API-driven workflows, including token generation, permission scopes, and integration errors
- Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior
Skills
- Bachelor's degree
- 0-3 years of work experience, not necessary in a client facing role
- Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
- Strong ability to critically think to make effective decisions and solve complex problems
- Organizational skills and experience improving processes
- Strong written and verbal communication skills in English
- Flexibility with changing job duties and responsibilities
- Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications
- Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals
- Working knowledge of how APIs function — including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting
- Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages
- Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts
- Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise
Benefits
- Competitive salary
- Benefits
- Equity
Company Overview
- Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com.
Company H1B Sponsorship
- Rippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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