Senior Sales Enablement Analyst: CRM

Overview

Company Cox Automotive - USA Job Family Group Sales Operations Group Job Profile Sales Operations Sr Analyst Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % Yes, 15% of the time Work Shift Day

Compensation

Compensation includes a base salary of $81,400.00 - $. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Responsibilities

• Serve as SME specifically as it relates to existing and net new functionality/configuration; leverage expertise to ensure all implications to system changes are properly vetted
• Provide Tier 2 support for Tier 1 team members, end users, and boundary partners by addressing recurring trends and resolving complex scenarios within established SLAs
• Ensuring that tickets worked are properly categorized and associated with common “Problem Tickets” when applicable, and that strong notes are incorporated to allow follow-up that is actionable.
• Strong aptitude for learning and applying emerging technologies (e.g., AI) to deliver innovative solutions and meet evolving stakeholder requirements
• Lead specific initiatives requiring expertise to ensure things are in place to support end users such as reporting needs, referral/lead routing, task routing tables (ex. GTM changes, new tool integrations, major process changes, etc)
• Conduct high-level needs assessments for incoming requests to confirm whether existing tools and functionalities can already meet the need before engaging the Experience Team for system enhancements
• Work closely with Experience Team members as needed to help support new functionality discovery by providing insight into the day-to-day user experience, assisting with UAT testing and assisting with Go-Live Testing
• Partner with Process Governance and Tools Strategy team to ensure understanding of roadmap, best practices and overall strategy of all sales enablement tools; recommend ways to improve processes, productivity and user engagement
• Daily collaboration with Tier 3 support to document and drive forward issue resolution
• Work directly with CAI sales team members and leaders as needed to support their daily use and experience related to sales tools
• Daily administration of sales enablement tools in direct support of CAI sales team members
• Leverage processes to triage outages/breaks in sales tools to determine appropriate disposition of issue
• Partner with Sales Training and Communications Teams to ensure new feature/functionality is properly communicated and trained to all appropriate users.
• Consult Sales Team on how best to accomplish business goals using tools/system available
• Proactively seek opportunities to improve the user experience
• Other duties as needed or required

What’s in It for You? Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Who You Are Minimum:

• Bachelor’s degree in related discipline and 4 years’ experience in sales/business operations role. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
• Experience with business administration of Salesforce, issue triage, leading projects, and developing advanced Salesforce reporting/dashboards in a complex sales and operations environment.
• Experience leading execution focused projects that require specific technical expertise ()
• Ability to work independently and take a…

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