Experienced Customer Service Representative – Work From Home Opportunities with arenaflex
Join the arenaflex Team and Embark on a Journey of Growth and Fulfillment
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll embark on a new adventure, master new skills, and propel your career while having a great time. As you set out on this exciting journey, you'll handle challenges with flexibility and elegance, mastering new abilities and advancing your career while making a meaningful impact.
Why You'll Love This Job
As an arenaflex Customer Service Representative, you'll collaborate with clients in a polite, professional, friendly, and efficient manner. You'll be the face of arenaflex, providing exceptional customer service and ensuring that every interaction is a positive one.
Key Responsibilities
As a Customer Service Representative with arenaflex, your primary responsibilities will include:
- Issuing, reissuing, and refunding traveler tickets
- Booking, ticketing, and confirming flight reservations
- Rebooking travelers on oversold flights and during irregular operations
- Performing traveler registration and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing updates
- Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation; coordinating refuel and revive
- Performing traveler loading, including ticket lift or ticket lift/confirmation
- Working door scanners and related duties to include pre-boarding, observing/checking carry-on items and departure line models
- Working jetways/spans for the purpose of boarding and deplaning travelers
- Making boarding and flight door declarations
- Conveying domestic/global flight records
- Performing traveler service flight close-out systems
- Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintaining a schedule of flight loading process
- Performing customer service hands-on training
- Processing and completing visa document exchanges at stands in the ticket counter area and activation stations
- Assisting travelers with self-service kiosk registration and booth items handling at ticket counters
- Managing lines at ticket counter stands and ticket counters
- Clearing/confirming international reports at booths in the ticket counter area and activation stations
- Accepting and initiating travelers' self-labeled bags at activation stations
- Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
- Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
- Having standard and predictable attendance on location, including fulfilling any required overtime needs
- Answering and assisting during security and emergency situations
- Furnishing connecting travelers with gate information
- Providing quality customer service in a professional manner and according to arenaflex's standards
- Adhering to organization policies, procedures, and performance standards
- Completing task applicable stages of training
- Complying with federal laws (e.g. DOT, FAA, TSA)
- Utilizing various internal resources/frameworks including during customer interactions
- Wearing uniforms as required by organization policy
- Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also be responsible for:
* Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
- Helping international travelers through customs/migration, including baggage reverify
- Conveying tickets, international flight records, and customs/migration documents
All You'll Need for Success
To excel in this role, you'll need:
- A bachelor's degree or equivalent experience
- Bilingual language skills may be required in certain areas
- A valid driver's license as required by local authorities
- Must meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport power or US Customs security identifications, if relevant
- Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements
- Must be eligible to work in the U.S.
Preferred Qualifications
* Education and earlier professional training
- Working knowledge of Sabre or other Traveler Service Frameworks
- Past face-to-face customer service experience
- Working in a high-speed environment
What You'll Get
As an arenaflex Customer Service Representative, you'll enjoy a comprehensive benefits package, including:
- Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
- Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join the arenaflex Team and Be Yourself
From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of a powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex team and be yourself. Apply Job! Apply for this job