Revenue Operations and Pricing Manager; Remote US or Canada

Position: Revenue Operations and Pricing Manager (Remote US or Canada only) Location: Indiana About Doxim Doxim is a global leader in customer communications management, payments and engagement technology, helping highly regulated organizations connect more effectively with the people they serve. With operations across the United States, Canada, the United Kingdom, and South Africa, we support mission-critical communications at scale and with confidence. Role: Revenue Operations Manager About The Role The Revenue Operations Manager owns the end-to-end revenue operations framework that enables predictable growth across Sales, Customer Success, Professional Services, Operations, and Finance. This role is accountable for forecasting accuracy, pipeline integrity, deal execution, and revenue system alignment in a complex, transactional tech-enabled services environment. A key component of this role is partnering on pricing and deal strategy—supporting usage-based and transactional pricing models, evaluating deal economics, and ensuring pricing decisions balance customer value, competitiveness, and margin. The role translates customer communication workflows and usage patterns into scalable revenue processes and reliable financial outcomes. The ideal candidate has hands-on Rev Ops ownership in a B2B tech-enabled services or enterprise technology environment, is comfortable operating with imperfect data, and works closely with Sales, Finance, and leadership to drive clarity, discipline, and growth. Where you will make an impact

• Revenue Systems & Process Optimization:

Own and optimize the end-to-end revenue operations framework across sales, customer success, professional services, operations, and finance operations

• Design and maintain scalable processes for lead management, opportunity management, forecasting, renewals, and upsells
• Ensure CRM and revenue tech stack (e.g., Salesforce, billing systems) accurately reflect CCM product offerings and pricing models
• Support complex pricing structures common to CCM (usage-based, volume-based, contract, and hybrid models)
• Data, Reporting & Forecasting:

Build and maintain dashboards and reports that track ARR/MRR, Forecasted MRR from ARR Activations, and usage trends (e.g., mail pieces, sheets, impressions)

• Deliver accurate revenue forecasts and performance insights to executive leadership
• Ensure data integrity and consistency across systems and reporting tools
• Pricing & Financial Analysis:

Develop and maintain pricing models for CCM products and services (print, mail, digital delivery, composition, archiving, analytics, payments, and managed services)

• Analyze cost drivers such as volume, paper, postage, data processing, technology, and labor
• Evaluate deal profitability, margins, and pricing scenarios for new and existing customers
• Support contract renewals, pricing adjustments, and custom client proposals
• Partner with Sales, Account Management, and Solutions teams to provide pricing guidance and deal structures
• Prepare pricing recommendations for RFPs, bids, and proposals
• Conduct win/loss and price sensitivity analysis to improve competitive positioning
• Ensure pricing aligns with customer value, market trends, and company objectives
• Continuous Improvement & Scale:

Identify process gaps, inefficiencies, and automation opportunities

• Support growth initiatives and revenue forecasting such as new product launches, market expansion, and pricing changes
• Maintain pricing tools, templates, and documentation
• Ensure pricing compliance with internal policies and approval workflows
• Support automation and continuous improvement of pricing processes

What you bring

• Experience in Customer Communications Management and/or Transactional Document Communications (print & digital channels)
• Familiarity with usage-based or consumption-driven pricing models
• Experience with transactional billing based on volumes
• Strategic and systems-oriented thinker
• Pricing strategy and financial modeling
• Data analysis and problem-solving
• Detail-oriented with strong data discipline
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-growing, evolving environment

Success Metrics

• Forecast accuracy and pipeline visibility
• Revenue growth, retention, and expansion rates
• Sales cycle efficiency and…

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