Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems. About arenaflex arenaflex is a leading provider of innovative solutions in the technology industry. We're passionate about empowering individuals and organizations to achieve their full potential through cutting-edge products and services. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. Job Summary We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers, ensuring the seamless operation of our myColorado application. As a key member of our support team, you'll be responsible for providing Tier I support, troubleshooting, and resolving issues in both iOS and Android operating systems. If you're passionate about technology, enjoy working with customers, and are looking for a challenging and rewarding role, we encourage you to apply. Responsibilities As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction * Staying up-to-date with the latest technology trends and industry developments to provide expert advice and support to customers Minimum Qualifications To be considered for this role, you must have: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees Substitutions We recognize that experience and education can come in many forms. If you don't meet the minimum qualifications, but have relevant experience or education, we encourage you to apply. We'll consider the following substitutions: * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications Preferred Qualifications While not required, we're looking for candidates with the following preferred qualifications: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models What We Offer As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Flexible work arrangements, including remote work options Work Environment and Culture At arenaflex, we're committed to fostering a culture of collaboration, innovation, and growth. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to creating a work environment that's inclusive, supportive, and fun. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's passionate about technology and customer service. How to Apply If you're passionate about technology, enjoy working with customers, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

What's Next?

If you're selected to move forward in the process, you'll participate in a series of interviews and assessments to evaluate your skills, experience, and fit for the role. We're committed to ensuring that our hiring process is fair, transparent, and inclusive, and we're excited to meet our next team member.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and respectful of all individuals, regardless of their background, culture, or identity.

Disability Accommodations

If you require accommodations during the hiring process, please let us know. We're committed to ensuring that our hiring process is accessible and inclusive for all candidates.

Confidentiality

arenaflex is committed to maintaining the confidentiality of all candidate information. We'll only share your information with authorized personnel and will ensure that your application is treated with the utmost care and respect.

Application Deadline

Applications will be accepted on a rolling basis until the position is filled. We encourage you to apply early to ensure consideration.

Contact Us

If you have any questions or concerns about the application process, please don't hesitate to contact us. We're here to help and look forward to hearing from you! Apply for this job