Liability Determination Adjuster - Charlotte, NC (Hybrid)

Allstate Insurance Co. is a leading company dedicated to protecting families and their belongings from life's uncertainties. The Liability Claims Adjuster role involves guiding customers through stressful moments after accidents, communicating with various stakeholders, and investigating claims to negotiate fair outcomes.

Responsibilities

• The Customer Service Expert – Show empathy and support in every interaction. You’ll live our Claims Culture—caring, empowering, and restoring—by being clear, compassionate, and committed throughout each claim
• The Investigator – Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what’s owed
• The Effective Communicator – Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finish
• The Negotiator – Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You’ll use sound judgment and negotiation strategies to navigate challenging situations
• The Problem Solver – Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forward
• The Recorder – Protect the company and our customers by documenting your work clearly and accurately. You’ll follow policy guidelines and maintain up-to-date claim records in our claims system

Skills

• As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
• All required licenses must be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• Strong communication and interpersonal skills, with a focus on delivering excellent customer service
• Ability to manage multiple tasks, stay organized, and adjust priorities in a fast-paced environment
• Attention to detail and solid critical-thinking skills to evaluate information and make sound decisions
• Comfortable learning and using technology, including software and tools used in the claims process
• Familiarity with insurance policies, claims handling, or related regulations is helpful but not required

Benefits

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

Company Overview