IT Infrastructure Engineer
The Minnesota Judicial Branch is seeking an IT Infrastructure Engineer to support the Sixth Judicial District in Northeast Minnesota. This role involves providing customer service, technical support, and administration of Judicial Branch technology systems, with responsibilities including hardware and software configuration, technical support, and training on court applications.
Responsibilities
- Perform hardware, software, and workstation configuration and deployment
- Provide technical support and administration of Microsoft servers and multi-site networking components
- Identify, evaluate, prioritize, and resolve a wide variety of hardware, software, operational, and technical problems
- Provide personalized training and documentation on the use of court applications in person, over the phone, via email, and through the ServiceNow ticketing system
- Promote and exercise standardization of workstation images and equipment, software applications and versions, cyber security best practices, network configuration, printing, and naming conventions
- Maintain high standards of customer service when responding to tickets, telephone calls, and emails
Skills
- Possession of a bachelor's degree in MIS/Computer Science with one year of relevant experience in IT
- An example of comparable experience would be a Technical School certificate in IT and three years relevant experience in IT
- Access to reliable transportation as occasional travel is required for this position
- Strong knowledge of Microsoft Operating Systems and products that include Windows 11, Windows Server, SCCM/MECM, vulnerability management tools and processes, Office 365 suite, and SharePoint
- Knowledge in the areas of Automation, Virtualization, Exchange, Active Directory, and Group Policy
- Ability to identify, evaluate, prioritize, and resolve issues with various Video Conferencing solutions including but not limited to Zoom and Microsoft Teams
- Ability to plan and coordinate the deployment of new technology and resolve technical problems individually or as a team participant
- Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable by non-technical employees
Benefits
- Health and wellness benefits
- Enhanced fertility benefits
- Short- and long-term disability
- Pension
- Paid parental leave
- Tuition reimbursement
- Public Service Loan Forgiveness program
Company Overview