[Remote] Training Coordinator

Note: The job is a remote job and is open to candidates in USA. PolicyPoint is seeking a Training Coordinator to provide administrative and operational support to their Training department. This role involves coordinating training logistics, maintaining accurate records, and facilitating the execution of training programs for new hires and ongoing agents.

Responsibilities

• Collaborate with Sales Managers, Quality Assurance, and Member Services leadership to identify training needs, performance gaps, and optimal training timelines
• Coordinate training schedules, nesting support, and sales enablement sessions
• Schedule guest speakers and subject matter experts to enhance training programs
• Send training reminders, instructions, and calendar communications to participants
• Ensure training materials and environments (virtual and in-person) are properly prepared and accessible
• Send onboarding and welcome communications to all new hires
• Track trainee progress through onboarding, nesting, and sales enablement phases
• Maintain records of certifications, compliance documentation, and training completion
• Monitor training deadlines and follow up with managers regarding overdue requirements
• Track certifications submitted to the Training inbox and maintain accurate records
• Prepare and distribute regular completion, participation, and performance readiness reports
• Collect and analyze agent feedback and training effectiveness data
• Create, proofread, and maintain job aids, training guides, and Agent Sales Center resources
• Organize and format training materials for clarity, consistency, and compliance
• Support trainers during live sessions and serve as a co-facilitator when needed
• Develop post-training reinforcement materials and follow-up activities
• Conduct surveys or interviews to identify learning gaps and improvement opportunities
• Identify trends in training performance, certification completion, and agent feedback
• Recommend improvements to training processes, materials, and delivery methods
• Track training-related expenses and prepare cost summaries for leadership review
• Maintain organized documentation for audits, QA reviews, and internal reporting
• Perform additional training-related administrative and operational duties as assigned

Skills

• Administrative and operational support experience in a training department
• Ability to coordinate training logistics and maintain accurate records
• Experience in supporting new hire and ongoing agent training programs
• Strong communication skills to ensure clear communication of training schedules and materials
• Collaboration skills to work closely with Sales Leadership, Quality Assurance, Licensing, and Member Services
• Ability to track trainee progress and maintain records of certifications and compliance documentation
• Experience in preparing and distributing training reports
• Skills in creating, proofreading, and maintaining training materials
• Ability to organize and format training materials for clarity and compliance
• Experience in supporting trainers during live training sessions
• Ability to identify trends in training performance and recommend improvements
• Experience in maintaining organized documentation for audits and internal reporting

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