Part-time Associate, DTC Customer Service

The Wonderful Company is known for its premium FIJI Water, committed to sustainability and community impact. They are seeking a proactive Associate for their Direct-to-Consumer Home Delivery team to ensure exceptional customer service from order placement to delivery.

Responsibilities

• Respond promptly to customer inquiries via phone and email, providing information about orders, products, delivery timelines, and general inquiries
• Handle customer questions and concerns with professionalism, accuracy, and a friendly, solutions-oriented attitude
• Oversee order processing, fulfillment, and returns coordination with an emphasis on efficiency, accuracy, and customer satisfaction
• Work closely with logistics, accounting, marketing, eCommerce, and third-party warehouse (3PL) teams to ensure seamless end-to-end customer experiences
• Manage special orders and VIP clientele, delivering white-glove service that exceeds expectations
• Assist the Customer Experience Manager with escalations, reporting, performance insights, and team communication
• Participate in special projects, process enhancements, and initiatives designed to optimize customer experience and operational efficiency

Skills

• Minimum of 1-3 years of work experience in eCommerce, retail, or customer service
• Excellent problem-solving skills
• Highly organized with strong attention to detail
• A positive, empathetic, and professional approach to customer interactions
• Ability to handle multiple projects simultaneously
• Strong relationship building and communication skills
• High level of proficiency in Excel and MS Outlook
• BS/BA preferred
• Knowledge of eCommerce and subscription platforms such as Shopify, Gorgias, Zendesk, Recharge, and/or Ordergroove is preferred

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