Technical Support Specialist
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Technical Support Engineer
You will operate as a first interface with Adyen's merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant's ability to take payments and further grow their business.
Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle.
To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage. These hours will be compensated with time off as well as additional pay.
The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams.
What you'll do
- Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
- Be responsible for supporting the merchants' full lifecycle, providing direct technical support.
- Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
- Advising merchants regarding the best implementation practices and also addressing specific merchants' technical issues.
Who you are
- You recognise that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English.
- You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
- You have affinity with API troubleshooting, Postman, internet technologies
- You are able to navigate technical documentation to offer quick and effective solutions to our merchants' technical issues.
- You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
- You've had previous exposure to environments rich in uncertainty and you show a resulting track record of su