Experienced Healthcare Customer Care Coordinator - Project-Based (100% Remote Texas)
Are you a compassionate and skilled customer care professional looking for a new challenge in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading provider of customer experience solutions that empower individuals to reach their full potential. At arenaflex, our mission is to connect the right people with innovative solutions to deliver outstanding results. We believe in fostering a culture of collaboration, empathy, and continuous learning, where our employees feel valued, supported, and empowered to grow. As a Project-Based Customer Service - Healthcare Prescription Benefits Specialist, you will be part of a talented team that is dedicated to making a positive impact on the lives of others.
Join Our Team Today!
We are seeking an exceptional customer care professional to support US-based customers with their prescription benefits questions and concerns. As a key member of our team, you will be responsible for providing top-notch service, resolving complex issues, and making a meaningful difference in the lives of our customers. If you are passionate about delivering exceptional customer experiences, have a strong desire to learn and grow, and are looking for a dynamic and supportive work environment, we encourage you to apply.
Responsibilities:
As a Project-Based Customer Service - Healthcare Prescription Benefits Specialist, your key responsibilities will include:
- Answering inbound calls from US customers and addressing their questions and concerns regarding their prescription healthcare benefits
- Providing information about their insurance coverage, including what is included in their benefit plan, copays, and coverage determination
- Handling prescription refills, order status updates, and tracking
- Educating customers on online self-service for updates and helping to troubleshoot these self-services
- Empathizing and resolving concerns to simplify the customer's healthcare experience
- Navigating through multiple computer applications with speed and accuracy
- Adapting to learn new call types when business needs change and flexing support in those areas
Work at Home Requirements:
To ensure a seamless and productive work experience, we require the following:
- High-speed internet with at least 10 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services)
- A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
- A dedicated, quiet, and secured workspace with no distractions
- A USB wired headset with noise-canceling microphone
Additional Requirements:
To be considered for this role, you must:
- Be at least 18 years old and have a high school diploma or GED
- Have a minimum of 6 months of customer service experience
- Possess a customer-focused personality and a desire to help people
- Demonstrate a professional, positive attitude and courteous telephone etiquette
- Be available to work a full-time schedule, including evenings and weekends
- Be willing to submit a drug test and background check
Benefits & Perks:
As a valued member of our team, you will enjoy:
- A competitive hourly rate of $14-$15 per hour, with opportunities for overtime during peak needs
- Access to up to 50% of your pay immediately after your shift
- Paid, virtual training to ensure your success
- A remote work environment that offers flexibility and work-life balance
- Opportunities for professional development and growth
About arenaflex:
arenaflex is a global leader in customer experience solutions, partnering with top companies around the world to deliver exceptional customer care services through our global network of contact centers. Our clients rely on our expertise in customer care management to improve their customers' experiences. With a global team of over 11,000 employees, we leverage world-class voice, chat, email, and social technologies to deliver innovative solutions that drive results.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Apply Today!
If you are a motivated and compassionate customer care professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our services. Apply Job!
Note:
arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply for this job