Experienced Customer Service Consultant – Delivering Personalized Health Care Solutions with Compassion and Empathy at arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We empower every team member to play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.

Job Overview

arenaflex's ActiveHealth team is dedicated to helping members set goals and make informed choices that enable them to lead healthier lives. As a Customer Service Consultant, you will be the first point of contact for our members, providing education, support, and resources to help them understand and utilize the programs available to them. We are seeking energetic, compassionate individuals who are dedicated to delivering exceptional customer experiences that reflect the arenaflex values.

Key Responsibilities

• Educate identified members about programs available to promote wellness and healthy living
• Schedule appointments with our nurses and coaches or enroll members in group coaching events
• Inform members about company-sponsored incentives and review progress towards meeting their incentives
• Assist members with portal questions, including password resets, registration, navigation, and filling out health assessments, while promoting the mobile app
• Provide a positive member experience that reflects the arenaflex values through inbound and outbound phone calls and chat support (when applicable)

Requirements and Qualifications

To be successful in this role, you will need:

• A personal high-speed broadband internet connection (100/25 mbps) with a direct Ethernet connection (Wi-Fi not permitted)
• 2+ years of experience in a customer service call center environment, supporting inbound and outbound queues
• Experience promoting programs or telephonic sales is preferred but not required
• Average 85-100 contacts per day, with keyboarding skills and the ability to type 45 WPM with 95% accuracy
• Familiarity with Microsoft 360 (Outlook, Teams, One Drive) and workforce management software (preferred but not required)
• Knowledge of Avaya One X or comparable telephonic software

Preferred Qualifications

• Experience working in a setting with contractual customer expectations and performance guarantees
• Excellent communication skills, both verbal and written
• Ability to support complex and nuanced work, discern key points to assist with problem resolution, and handle multiple assignments competently
• Foundational knowledge of computers, including navigation, working in multiple windows, and basic functions such as copy/paste and basic trouble-shooting skills
• Ability to learn in an online/telework environment

Education and Compensation

A High School Diploma or GED is required for this role. The typical pay range for this position is $18.50 - $31.72 per hour, depending on experience, education, geography, and other relevant factors. This role is also eligible for a bonus, commission, or short-term incentive program in addition to the base pay range.

Benefits and Perks

At arenaflex, we offer a comprehensive range of benefits, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, paid holidays, and sick time

Work Environment and Culture

Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We value collaboration, recognition, and opportunities for growth and development. As a team member at arenaflex, you will be part of a dynamic and supportive environment that prioritizes your well-being and success.

Conclusion

If you are a compassionate and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. Join our team and be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of our members. Apply now and take the first step towards a rewarding and challenging career with arenaflex!