Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a leading innovator in the industry, we're committed to driving creativity, impact, and innovation in the world. Our team at arenaflex is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
Join the arenaflex Team Life
If you're looking for a place to share your ideas freely, learn, grow, and thrive, then you're in the right place. At arenaflex, we're dedicated to providing exceptional technical support and customer service to our customers. As a Fiber Customer Support Analyst, you'll be part of a dynamic team that's passionate about delivering outstanding results and exceeding customer expectations.
What You'll Be Doing
As a Fiber Customer Support Analyst, you'll play a critical role in helping our customers with their voice, data, and video services. You'll join a tech support team in a call center to troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and customer service. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (even better if you have one or more of these qualifications)
Even Better If You Have
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Work Environment and Company Culture
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Benefits and Compensation
Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Why Arenaflex?
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. We're committed to driving creativity, impact, and innovation in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
How to Apply
If you're ready to join a dynamic team that's passionate about delivering exceptional technical support and customer service, then apply now. We're excited to hear from you and learn more about your qualifications and experience. Apply Job! Apply for this job