Experienced Overnight Customer Support Specialist – Pet Insurance Industry

At arenaflex, we're dedicated to providing top-notch medical insurance for cats and dogs in North America. Our mission is to empower loving, responsible pet owners to budget and care for their beloved pets. We're a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. As an Overnight Customer Support Specialist at arenaflex, you'll be at the heart of our organization, providing exceptional service to our members when they need it most.

About arenaflex

arenaflex is a leading provider of medical insurance for cats and dogs in North America. Our innovative approach to pet insurance has revolutionized the industry, and we're committed to helping pet owners budget and care for their pets. With a focus on customer satisfaction, we strive to provide the best experience possible for our members.

Job Summary

As an Overnight Customer Support Specialist, you'll be responsible for handling sensitive situations with empathy and care, exemplifying arenaflex values. You'll utilize multiple systems to support our members, quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment. You'll also have a passion to assist members, curiosity to ask probing questions, and the ability to problem-solve and think of creative solutions to assist the member.

Responsibilities

* Handle sensitive situations with empathy and care, exemplifying arenaflex values

• Utilize multiple systems to support our members
• Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment
• Passion to assist members, curiosity to ask probing questions, and ability to problem-solve and think of creative solutions to assist the member
• Efficiently manage time to provide legendary member service in a high-volume contact center
• Make genuine connections with the ability to adapt communication style to best serve any member that contacts us

Schedule

This position requires you to work a full-time schedule (8-hour shifts x 5 days a week) including full weekends without rotation and shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time.

Location

arenaflex offers a flexible workplace, and this is a remote position for candidates in the United States aside from Georgia & Florida unless you hold an active Property & Casualty license.

Requirements

* 1+ years' required experience working an overnight shift

• 2+ years' experience in a member-facing role
• Experience using and learning complex computer systems
• Work from home experience is a plus!
• Fluency in French or Spanish is a plus!
• Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below).

Additional Information

* Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia.

• If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.

Compensation

* The base pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, arenaflex employees may be eligible for uncapped monthly bonuses based on individual performance.

• arenaflex may also provide Restricted Stock Units, which vest over 4 years
• We want all employees to be invested in arenaflex's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks

* Full medical, dental, and vision benefits at no cost to the employee

• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Why Join arenaflex?

* arenaflex is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

• We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

How to Apply

If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding role, apply now to become an Overnight Customer Support Specialist at arenaflex. Apply for this job