Insurance Customer Coordinator
Campers Inn RV is a family-operated RV dealership committed to helping people enjoy the RV lifestyle. The Insurance Customer Support Coordinator serves as a primary administrative and customer service support resource for insurance agents and customers, focusing on providing timely assistance and ensuring a positive customer experience.
Responsibilities
- Serve as a first point of contact for customers with routine questions related to insurance documentation, application status, and next steps
- Provide clear, professional, and empathetic communication to customers via phone, email, and internal messaging
- Follow up with customers to request missing documentation or clarify administrative requirements
- Maintain a customer-focused mindset while managing sensitive or time-sensitive situations
- Support licensed insurance agents by handling administrative tasks that allow agents to focus on customer advising and sales
- Coordinate communication between customers, agents, and internal teams to ensure smooth processing
- Track open items and proactively follow up to prevent delays or service gaps
- Prepare, review, and process insurance forms, applications, and related documents
- Enter and maintain accurate customer and policy information in internal systems
- Ensure files are complete, organized, and ready for review or submission
- Adhere to established procedures and regulatory requirements related to documentation and data handling
- Identify missing or inconsistent information and escalate issues appropriately
- Maintain confidentiality and data security standards at all times
- Assist with reporting, tracking, and basic metrics related to customer service and processing timelines
- Support special projects and peak-period workloads
- Perform other administrative duties as assigned
Skills
- High school diploma or equivalent
- 1+ year of customer service or administrative experience
- Strong interpersonal and communication skills
- Attention to detail with the ability to manage multiple customer requests simultaneously
- Basic proficiency with office systems and technology
- Experience in insurance, financial services, call center, or customer support environments
- Familiarity with CRM or policy management systems
- Interest in developing a career in insurance operations or client services
Benefits
- Ongoing career development opportunities
- Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance (Basic, Supplemental, Spouse, and Child available)
- Employee Assistance Program (EAP)
- Paid Time Off
- Qualified retirement plan (401k) with Employer Match
- Fair and competitive compensation
Company Overview