Experienced Customer Service Representative – Remote Clinical Support Services Agent (Paid Training!)
Are you passionate about delivering exceptional customer care and making a meaningful difference in people's lives? Do you thrive in fast-paced environments and enjoy working independently from home? If so, we invite you to join arenaflex, a leading telehealth company, as a Remote Clinical Support Services Agent. In this rewarding role, you will play a vital part in providing top-notch support to patients and families across the country, while enjoying a flexible work-from-home schedule and opportunities for career growth.
About arenaflex
arenaflex is a pioneering telehealth company dedicated to revolutionizing the way healthcare is delivered. Our mission is to provide compassionate, patient-centered care through innovative technology and exceptional customer service. With a strong focus on customer care, we strive to create a positive experience for every patient and family member we interact with.
Job Summary
As a Remote Clinical Support Services Agent, you will be the first point of contact for patients and families, gathering information and relaying it to our clinicians. This role requires strong customer service skills, excellent communication, and the ability to remain professional and composed in challenging situations. You will be trained and supported in processing calls, and will have the opportunity to enhance your customer care skills while making a significant difference in people's lives.
Key Responsibilities
- Receive initial calls from patients and families, gathering information and relaying it to clinicians - Process calls for patients from home hospice, home health, home infusion agencies, and medical providers across the country - Provide exceptional customer care, remaining professional and composed in challenging situations - Enhance customer care skills while working at arenaflex - Opportunity to advance within the company
Essential Qualifications
- 18 years of age - Excellent verbal communication, interpersonal, and organizational skills - Accurate keyboard and typing skills (minimum requirements) - Proficient use of Microsoft Office and internet navigation - Strong customer service skills with the ability to speak with a smile in your voice - Evening, weekend shifts required (Monday – Friday) - Access to High Speed Internet on a personal network (cannot be a shared network) - Personal, private, and patient-confidential workspace environment required - Background check will be conducted as part of the interview process - Federal work-eligibility check will be conducted upon hire
Preferred Qualifications
- Previous customer service experience, preferably in a healthcare setting - Experience working in a fast-paced environment - Strong problem-solving and conflict resolution skills - Ability to work independently and as part of a remote team - Familiarity with telehealth or healthcare industry
Skills and Competencies
- Excellent communication and interpersonal skills - Strong customer service skills with the ability to remain professional and composed in challenging situations - Accurate keyboard and typing skills - Proficient use of Microsoft Office and internet navigation - Ability to work independently and as part of a remote team - Strong problem-solving and conflict resolution skills
Career Growth Opportunities and Learning Benefits
- Opportunity to advance within the company - Paid training and support in processing calls - Enhance customer care skills while working at arenaflex - Flexible work-from-home schedule - Opportunities for professional growth and development
Work Environment and Company Culture
- Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center - Monday – Friday schedule - Health/dental/vision/retirement plans offered to full-time team members upon eligibility - Collaborative and supportive remote team environment - Opportunity to make a meaningful difference in people's lives
Compensation, Perks, and Benefits
- Starting pay: $18.00 - Opportunity to increase pay quickly; company promotes from within - Health/dental/vision/retirement plans offered to full-time team members upon eligibility - Flexible work-from-home schedule - Opportunities for professional growth and development
How to Apply
If you are passionate about delivering exceptional customer care and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job