Experienced Full Stack Customer Service Representative – Remote Call Center Operations

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a remote Call Center Customer Service Representative, you'll be an integral part of our team, working from the comfort of your own home to provide top-notch support to our clients' customers. If you're a customer-centric individual with a passion for talking on the phone, we want to hear from you!

Why choose arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Here are just a few reasons why you'll love working with us:

• We celebrate you: Join our Affinity Groups, including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! Embrace diversity and be part of a community that values inclusivity.
• We want you to become our next leader: Take advantage of arenaflex-University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands-on approach to developing your skills and career.
• We care about our communities: We support 20+ community charities through volunteer efforts and donations. We've also been voted as Best Places to Work, Business of the Year, and more!
• We offer a comprehensive benefits package: Enjoy competitive pay, medical, dental, and vision insurance; 401(k) with company match; company-paid holidays and PTO; and much more!

Who are we and what do we do?

arenaflex is a family-owned company with over 3,500 employees across the nation. Founded in 1978 and headquartered in Cincinnati, OH, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services, and Banking, Outdoor/Recreational, Cable/Radio, and many more! In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing, and Digital Consultation to Fortune 500 Companies.

As a Call Center Customer Service Representative at arenaflex, you'll:

* Act as the go-to person for our customers by providing information regarding customer products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat.

• Receive inbound calls or make outbound calls; identify and assess customers' needs to exceed customer satisfaction at first point of contact.
• Meet personal/customer service targets, KPIs, and call handling quotas based on program specifics.
• Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes.

What you already have to be an awesome Call Center Customer Service Representative:

* A passion for talking on the phone – it's the core of our industry!

• Customer Service or Call Center experience and the ability to ensure customer satisfaction in each interaction.
• A positive attitude, professional communication skills, and a desire to go above and beyond.
• Strong people skills – you're friendly, empathetic, and a good listener.
• Tech-savvy – you'll need to know how to comfortably and simultaneously toggle between multiple computer systems, including Microsoft Office Suite and client CRM systems.

Remote Opportunity Requirements:

* You must have a quiet and undisturbed place to work with fast and reliable internet that you can plug your computer directly into; shared or public WiFi, Satellite, Dial-Up, and Hotspots will not suffice. Wireless Service Provider 5G internet is also not acceptable for work at home.

• Internet speeds must be a minimum of 10 Mbps download and 2 Mbps upload.
• Home Router with Ethernet link to PC/Laptop required in addition to a dependable power strip.
• Mobile phone in lieu of a landline is acceptable as long as it has unlimited landline minutes and strong cell service/battery life.

Job Details:

* Job Type: Full-time

• Pay: $15.00 per hour
• Expected hours: 40 per week
• Benefits:

+ 401(k) + 401(k) matching + Dental insurance + Health insurance + Paid time off + Vision insurance

• Shift:

+ 8 hour shift + Day shift + Evening shift

Application Question(s):

* Are you able to commute to Oxford, OH for Orientation?

Location:

* Cincinnati, OH (Required)

Ability to Commute:

* Cincinnati, OH (Required)

Work Location:

* Remote If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a remote Call Center Customer Service Representative at arenaflex. Apply for this job