Service Technician
SEA.AI develops AI-powered thermal camera systems that enhance safety and situational awareness at sea. They are seeking a motivated Service Technician to support the installation, commissioning, and troubleshooting of their AI-based maritime camera systems.
Responsibilities
- Install and commission maritime camera systems onboard vessels and coastal installations
- Troubleshoot and resolve hardware and software issues both on-site and through remote support channels
- Provide remote technical assistance to customers and service partners
- Deliver training sessions to service partners and customers, including hands-on system guidance
- Create and maintain technical documentation, installation guides, and service reports
- Collaborate with Quality team to report field issues and improve overall system reliability
- Support the sales team with technical insights, demo preparations, and customer discussions when required
- Work as an independent self-starter, managing tasks and prioritizing field activities with minimal supervision
- Travel occasionally for installations, training, and partner support
Skills
- Technical education in electronics, mechatronics, IT, or related fields – or equivalent hands-on experience
- Basic understanding of hardware, networking, and software troubleshooting
- Excellent verbal and written communication skills
- Strong customer-facing skills and confidence in explaining technical concepts clearly
- Ability to work independently and proactively
- Willingness to travel frequently
- Must be legally authorized to work in the United States
- Experience in maritime, industrial, or surveillance systems
- Familiarity with camera systems, embedded hardware, or Linux-based devices
- Basic knowledge of networking (IP cameras, switches, routers)
- Previous experience training customers or service partners
- Interest in AI-based technologies
Benefits
- Health insurance
- 20 paid time off (PTO) days per year
- Opportunity to work with cutting-edge maritime camera and AI technology.
- Direct impact on customer success and product reliability.
- A supportive team with a strong engineering culture.
- Opportunity for growth in a fast-growing international technology company
Company Overview