[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. CVS Health is a leading health solutions company dedicated to transforming healthcare. The Customer Service Representative will be responsible for providing compassionate support to customers regarding their benefits and claims, ensuring a high level of customer satisfaction through effective communication and problem-solving.
Responsibilities
- Actively listen and be an advocate for customers, understand their needs and provide guidance and support
- Resolve customer inquiries and issues efficiently while documenting all interactions
- Educate customers about available resources and assist them in navigating their options
- Anticipate customer needs and provide proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve outcomes
- Document all customer correspondence and maintain confidential records of patient information
- Follow policies, procedures, and the CVS/Aetna Code of Conduct
Skills
- 6+ months of customer service experience
- Basic computer skills
- Must live in Mountain, Central or Eastern Time Zone
- High-speed internet access with adherence to workplace model and potential telework agreements
- Willingness to work specific hours, with flexibility
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other related healthcare experience
- Microsoft office experience preferred
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Company Overview