Implementation specialist
Onbe is a fast-growing FinTech company that serves as a comprehensive payments partner for its clients. The Implementation Specialist is responsible for managing client projects with a focus on quality and satisfaction while collaborating across departments to improve processes and best practices.
Responsibilities
- Manage cross-functional activities that support low/mid-level scale implementations; deliver programs accurately, and within agreed-upon timelines
- Serve as single point of contact for all change orders, escalations on existing client program base
- Execute effective implementation methodology and customize project plans based on internal processes, configuration requirements, and client needs
- Coordinate project deliverables among internal teams ensuring adherence to defined service level agreements
- Maintain accurate project status to achieve deliverables and keep task owners apprised on next steps
- Escalate barriers to project success, partnering closely with Client Support and Leadership to action and resolve issues quickly
- Configure and test internal systems to verify all program requirements have been fulfilled
- Adhere to all Risk and Compliance policies and procedures
Skills
- Bachelor's degree
- 1-2 years of experience in a client-facing onboarding role using proven implementation or project management methodologies
- Excellent business writing and communication skills
- Knowledge of Microsoft programs including Word, Excel, and PowerPoint
- Preferred experience in implementing and managing projects across multiple platforms
- Familiarity with the payment industry ecosystem preferred but not required
Benefits
- Medical
- Dental
- Vision
- Wellness
- 401(k) matching
- Unlimited PTO
- Work from anywhere
- Generous parental leave
- And more
Company Overview
Company H1B Sponsorship