[Remote] Client Success Data Analyst

Note: The job is a remote job and is open to candidates in USA. SPRX is a company focused on unlocking valuable tax benefits through innovative consulting and advanced AI technology. They are seeking a Client Success Data Analyst to conduct comprehensive data analysis, develop reports, and enhance service delivery while ensuring client satisfaction.

Responsibilities

• Conduct comprehensive analysis of datasets to uncover trends, patterns, and anomalies, enhancing data-driven decision making
• Execute data cleaning, organization, and validation processes to ensure accuracy and completeness for reliable insights
• Develop and sustain interactive reports, dashboards, and visualizations in Excel, facilitating real-time performance tracking
• Deliver ad-hoc analysis and data support to various teams, enabling informed strategic decisions
• Document analytical findings and communicate key insights effectively to stakeholders, fostering transparency and understanding
• Collaborate with cross-functional teams to address client requirements and enhance service delivery, ensuring alignment with client expectations
• Monitor client engagement metrics to identify opportunities for increased usage and improved client satisfaction
• Present actionable, data-driven recommendations clearly and persuasively, influencing key stakeholder decisions
• Drive continuous improvement in client experience by leveraging feedback and creating strategic reporting frameworks

Skills

• 1-2+ years experience within Data Analytics, ideally focusing in client success
• Strong proficiency in Microsoft Excel utilizing pivot tables, formulas, charts, etc
• Analytical and problem-solving skills, with exceptional attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and client relationships at once, and a proactive, client-first mindset with a passion for enabling success
• Experience utilizing Salesforce

Benefits

• Healthcare Benefits: We provide comprehensive medical, dental, and vision plans along with FSA and HSA options.
• Unlimited Time Off: We believe in supporting work-life balance and overall well-being, which is why we offer unlimited PTO.
• Paid Parental Leave: We provide dedicated paid leave to support new parents, emphasizing our commitment to supporting families and helping employees prioritize their time with loved ones during this significant life event.
• Office Environment and Perks: Experience our collaborative and thriving workspace in New York City, complemented by a fully stocked kitchen, regular company gatherings, and a vibrant culture that fosters strong morale and connections among team members.
• Personal and Professional Growth: Leverage the diverse team environment to support your development through workshops, mentorship and team-building activities.

Company Overview