[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Squaremouth, a leading provider of travel insurance solutions, is committed to ensuring that travelers have peace of mind while exploring the world. They are seeking a Remote Call Center Agent to assist consumers in choosing the right travel insurance policies by providing exceptional customer service and guiding them through the selection process.
Responsibilities
- Engage with customers via phone, email, and chat to understand their travel insurance needs
- Educate customers about our insurance products, including coverage options, benefits, and pricing
- Assist customers in comparing different insurance plans to help them make informed decisions
- Address customer concerns, questions, and objections in a professional and courteous manner
- Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction
- Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance
Skills
- Strong customer service and computer skills
- Excellent written and oral communication
- Attention to detail is imperative
- Ability to work independently in a remote environment and manage time effectively
- Background verification must not inhibit ability to obtain insurance licenses
- Candidates must have reliable internet/wifi - Internet connection speed-test required
- Previous experience in a customer service or sales role, preferably in the insurance or travel industry
- Strong active listening and problem-solving abilities
- Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes
- High school diploma or equivalent
- Remote/Work From Home experience preferred
- Additional education or certifications in customer service or insurance is advantageous
Benefits
- Health/dental/vision/life/disability insurance
- FSA
- HSA
- 401(k) accounts
- Paid-time-off benefits
- Eligible bonuses
- Equity and commissions for some positions
Company Overview