[Remote] Clinical Administrative Coordinator - Remote in Louisiana

Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is focused on simplifying the health care experience and improving community health. The Clinical Administrative Coordinator is responsible for managing inbound and outbound calls, scheduling appointments, and ensuring high productivity and quality metrics in member interactions.

Responsibilities

• Receive and place outbound calls via queue system and scheduling across all covered markets and Telehealth, document as needed
• Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member's appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
• Document action taken following incoming and / out outbound telephones calls that resulted in a change to schedule (i.e. reschedule, no - show, cancellations, etc.)
• Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record
• Support health information technology (HIT) in health care quality improvement
• Work in coordination company - based security health information systems technology to ensure appropriate documentation of the member's care coordination and record
• Participate in ongoing training to ensure the records are accurate and secure
• Follow corporate instruction based on Federal and State guidance related to health information documentation and security
• Meet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumes. Reviews and updates Member demographics (i.e. address, telephone numbers, etc. in the electronic medical record (s)
• Maintain accurate and organized call lists
• Travel to other Service Centers for coverage as needed
• Answer phones, perform multiple tasks and work independently

Skills

• High School Diploma/GED (or higher)
• 6+ months of experience with cold calling
• Intermediate level of experience with Microsoft Office -Microsoft Word, Microsoft Excel (filter, sort), and Microsoft Outlook including the ability to open, create, edit, save, and send documents, spreadsheets, and emails, other forms of documents
• Ability to work any of our 8-hour shift schedules during our normal business hours of (8:30am - 5:00pm) CST, Monday - Friday
• Must reside and work remotely from the state of Louisiana
• Must be 18 years of age OR older
• 2+ years of experience in medical office
• Experience working in a performance metric based role
• Experience with high volume calling or call center work
• Experience working with a phone queue

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview

Company H1B Sponsorship