[Remote] Service Writer
Note: The job is a remote job and is open to candidates in USA. Dynatron Software, Inc. is transforming the automotive service industry with intelligent SaaS solutions. They are seeking a detail-oriented Warranty Processing Specialist to help dealership service departments maximize reimbursement opportunities by preparing and submitting compliant labor and parts rate increase requests.
Responsibilities
- Review customer pay repair orders (ROs) within Dynatron’s software to ensure alignment with manufacturer and state requirements
- Calculate average labor rates and parts markups using qualifying ROs and preset guidelines
- Prepare accurate, complete filing packages for submission to manufacturers, including summaries, supporting documentation, and required forms
- Submit warranty labor rate and parts rate increase requests within specified timelines
- Ensure full compliance with all manufacturer rules, guidelines, and filing deadlines
- Respond to inquiries from dealerships or manufacturers regarding filing status, documentation, or clarifications
- Maintain organized records and communicate filing updates to dealership management when necessary
- Stay current with evolving manufacturer policies, warranty reimbursement rules, and state laws
- Identify patterns and insights that help improve accuracy and approval rates
- Participate in special projects and contribute to internal process improvements as needed
Skills
- 1-2 years of experience in an automotive dealership service department (warranty administration, service advisor, technician, or service management experience preferred)
- Proficiency in Microsoft Excel and document preparation tools
- Understanding of manufacturer warranty policies and ability to follow detailed guidelines
- Strong organizational and time management skills with a focus on accuracy and timeliness
- Excellent written and verbal communication skills
- Analytical mindset with the ability to recognize patterns and solve problems independently
- Ability to work remotely with minimal supervision and manage multiple submissions in a fast-paced environment
Benefits
- Comprehensive health, vision, and dental insurance
- Employer-paid short- and long-term disability and life insurance
- 401(K) with competitive company match
- Flexible PTO and 11 paid holidays
- Branded welcome swag and home office setup support for remote employees
Company Overview