Hybrid Account Manager / Project Manager

Trendscale Media is a fast-growing e-commerce creative strategy agency specializing in performance-driven DTC brands. They are seeking a Hybrid Account Manager / Project Manager to oversee client success, manage delivery systems, and ensure smooth internal execution of projects.

Responsibilities

• Client communication & retention
• Delivery timelines & accountability
• Internal systems, processes, and execution flow
• Primary point of contact for assigned e-commerce clients
• Weekly client updates (calls or async)
• Set and enforce scope, timelines, and expectations
• Translate client feedback into clear internal action items
• Identify risks early and prevent churn
• Push back on out-of-scope or unrealistic requests professionally
• Plan and manage weekly sprints across all accounts
• Own delivery systems inside ClickUp / Notion
• Track deadlines, dependencies, and workload
• QA all deliverables before client delivery
• Keep creative strategists focused on strategy and execution
• Eliminate bottlenecks and last-minute fire drills
• Improve and document internal workflows
• Build and refine SOPs for recurring processes
• Optimize handoffs between strategy, production, and delivery
• Identify inefficiencies and proactively fix them
• Help standardize how the agency scales delivery

Skills

• 1 – 5 years experience in account management, project management, or agency operations
• Worked in an e-commerce or DTC agency
• Hands-on experience with project management and delivery systems
• Built, improved, or maintained SOPs and internal processes
• Understand paid social workflows (Meta Ads)
• Communicate clearly and confidently with clients
• Can say 'no' and explain tradeoffs when needed
• Health, wellness, or consumer product brand experience
• Experience scaling agency systems from chaos → clarity

Benefits

• Performance & retention bonuses
• Clear path to Head of Accounts / Operations Lead

Company Overview