[Remote] Technical Customer Support Specialist, East
Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform redefining brand and customer connections through personalized messaging. The Customer Support Specialist will be responsible for troubleshooting technical issues, providing support via email and live chat, and ensuring an outstanding customer experience with the platform.
Responsibilities
- Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
- Troubleshoot technical platform issues
- Advise our customer on best-practices with the Attentive platform and its use cases
- Assist customer with urgent needs and help usher them to the best solutions and across our platform and the business
- Act as first line of defense for triaging & debugging platform health issues
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product requirements
Skills
- 1+ years of experience in customer support or a customer-facing technical role
- Bachelor's degree (or equivalent experience)
- Strong written and verbal communication skills; comfortable interfacing with customers daily over email and live chat
- Technical curiosity with ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus
- Extremely detail-oriented, organized, and adaptable in fast-paced, evolving environments
- Collaborative with ability to work effectively across product, engineering, sales, and marketing teams
- Comfortable quickly learning and mastering new tools and processes
- Growth mindset with a strong interest in startups, software, and entrepreneurism
- Prior experience with SaaS or ecommerce platforms
Benefits
- Equity
- Benefits
Company Overview
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