[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. CompanyCam is a photo documentation and productivity app for contractors in various industries. They are seeking a Customer Support Specialist who enjoys solving customer issues efficiently and delivering feedback to enhance the product.
Responsibilities
- Work with users over live chat, email, SMS messages, and Whatsapp
- Offer solutions or workarounds for various questions or issues
- Troubleshoot our product, the users' devices, and our partner integrations
- Take customer feedback and document it for our product and engineering teams
- Contribute to our self-serve documentation for our customer knowledge base
Skills
- 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.)
- Technical savvy, with experience in troubleshooting techniques and best practices
- Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers
- Strong critical thinking skills with the ability to interpret and act on resources/information
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
- Experience authoring tutorials and articles for public and internal knowledge bases
- Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce
Benefits
- Meaningful equity
- Respect, inclusion, and growth
Company Overview