[Remote] Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Note: The job is a remote job and is open to candidates in USA. Johnston & Murphy is seeking a Bilingual Customer Service Representative to assist customers with their inquiries related to orders and website information. The role involves handling inbound interactions, providing accurate information, and maintaining customer loyalty while meeting performance standards.

Responsibilities

• Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary
• Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information
• Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention
• Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs)
• Ensuring and maintaining the safety, security, and privacy of all customer information
• Completing additional tasks as required to support business needs

Skills

• Ability to speak and type fluently in English and Spanish, using appropriate grammar, tone, and syntax
• Strong communication and interpersonal skills (verbal and written)
• Ability to meet performance expectations and goals in a fast-paced, ever-changing environment
• Strong ability to comprehend new information, diagnose problems, and provide appropriate resolutions
• Ability to handle and resolve conflict positively and in a calm, professional manner
• Meet minimum requirement for words per minute on a typing evaluation
• Must be able to work 40 hours weekly with various 8-hour shifts during the following hours of operation: 10am-7pm Sunday, 7am-8pm Monday - Friday, and 9am-6pm Saturday (CST)
• Willing to participate in recurring performance-based schedule bidding
• A dedicated, secure, and distraction-free workspace
• A desktop or laptop (with latest Operating System installed). *No tablets or Chromebooks.*
• 2 functional monitors (a laptop and a monitor or a desktop and 2 monitors)
• A cell phone with an active service with a cell phone provider, phone number, and a cell phone charger
• A web camera (an integrated web camera is permitted) and a cell phone headset with a microphone
• A stable and reliable internet connection of 50Mps download speed and 5Mps upload speed (check your internet speed at speedtest.net). *Cannot use public Wi-Fi.*
• 1-2 years of customer service/retail experience preferred

Benefits

• 40% off employee discount at all Genesco retail locations and online.
• Advancement opportunities within the first 6 months of employment.
• Weekly pay
• Dental, Life, Medical, and Vision coverage and insurance.
• 401K Contribution program.
• Journeys and Genesco Scholarship programs.
• Tuition and Student Loan Repayment assistance.
• Employee Assistance – Mental Health, Financial Planning, and Legal Advice.
• A fully equipped onsite gym.

Company Overview