Experienced Customer Support Agent – Travel Industry Expert (Remote)_Night Shift
At arenaflex, we're revolutionizing the travel industry by empowering 1 billion business travelers to plan and re-plan their trips with ease. As a dynamic and fast-growing company, we're seeking an experienced Customer Support Agent to join our innovative team. If you're passionate about delivering exceptional customer service and have a knack for navigating the complexities of the travel industry, we'd love to hear from you.
About arenaflex
arenaflex is a pioneering company dedicated to transforming the way businesses travel. With a bold vision to automate travel management, we're creating a seamless experience for our clients. Our team is comprised of like-minded individuals from diverse backgrounds, united by a shared passion for innovation and customer satisfaction. We're committed to fostering a collaborative and supportive work environment that encourages growth, learning, and creativity.
The Role
As a Customer Support Agent at arenaflex, you'll play a vital role in providing 24/7 customer support to our clients. This is a remote position, allowing you to work from anywhere in the world, while enjoying the flexibility to balance work with personal commitments. Our night shift schedule (15:30-24:00 CET during TUE-SAT or SUN-THU, with a margin of +/- one hour to fit your schedule) ensures that you'll be working in a dynamic and fast-paced environment.
Responsibilities
As a Customer Support Agent, your key responsibilities will include:
- Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
- Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
- Collaborating with team members to ensure a seamless customer experience.
- Staying updated with industry changes and company policies to provide accurate and current information to clients.
Requirements
To succeed in this role, you'll need:
- A minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
- Fluency in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong attention to detail and accuracy.
- Team player with the ability to work collaboratively.
- Demonstrated willingness to learn and adapt to new challenges.
Why Join arenaflex?
* Growth Opportunities: We're a high-growth company, offering numerous opportunities for career advancement.
- Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
- Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
- Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work, with actual support to your work-life balance.
- Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.
What We Offer
As a contractor with arenaflex, you'll enjoy:
- A dynamic and flexible working arrangement, allowing you to balance work with personal commitments.
- Opportunities to work with a cutting-edge technology platform, revolutionizing the travel industry.
- Collaborative and supportive team members who share your passion for delivering exceptional customer service.
- A comprehensive compensation package, ensuring you're rewarded for your hard work.
- A chance to grow and develop your skills, with opportunities for career advancement.
How to Apply
If you're passionate about delivering exceptional customer service and have the necessary skills and experience, we'd love to hear from you. Please submit your resume in English, along with a cover letter outlining your experience and qualifications. We can't wait to welcome you to our team!
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