Senior Sales Enablement Analyst: CRM

• This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the locations listed, the role will be hybrid. Application Deadline: Sunday, January 25th The primary function of the Senior Sales Enablement Analyst is to leverage sales tool expertise to partner with CAI Sales and SBO stakeholders to ensure the sustainability of Salesforce.com, AI, Native Salesforce Reporting, and other sales enablement tools. More specifically, the Senior Sales Enablement Analyst will be responsible for the daily support of these tools, execution of enhancements and timely resolution to outages/breaks in functionality. What You’ll Do

• Serve as Salesforce.com SME specifically as it relates to existing and net new functionality/configuration; leverage expertise to ensure all implications to system changes are properly vetted
• Provide Tier 2 support for Tier 1 team members, end users, and boundary partners by addressing recurring trends and resolving complex scenarios within established SLAs
• Ensuring that tickets worked are properly categorized and associated with common “Problem Tickets” when applicable, and that strong notes are incorporated to allow follow-up that is actionable.
• Strong aptitude for learning and applying emerging technologies (e.g., AI) to deliver innovative solutions and meet evolving stakeholder requirements
• Lead specific initiatives requiring Salesforce.com expertise to ensure things are in place to support end users such as reporting needs, referral/lead routing, task routing tables (ex. GTM changes, new tool integrations, major process changes, etc)
• Conduct high-level needs assessments for incoming requests to confirm whether existing tools and functionalities can already meet the need before engaging the Experience Team for system enhancements
• Work closely with Experience Team members as needed to help support new functionality discovery by providing insight into the day-to-day user experience, assisting with UAT testing and assisting with Go-Live Testing
• Partner with Process Governance and Tools Strategy team to ensure understanding of roadmap, best practices and overall strategy of all sales enablement tools; recommend ways to improve processes, productivity and user engagement
• Daily collaboration with Tier 3 support to document and drive forward issue resolution
• Work directly with CAI sales team members and leaders as needed to support their daily use and experience related to sales tools
• Daily administration of sales enablement tools in direct support of CAI sales team members
• Leverage processes to triage outages/breaks in sales tools to determine appropriate disposition of issue
• Partner with Sales Training and Communications Teams to ensure new feature/functionality is properly communicated and trained to all appropriate users.
• Consult Sales Team on how best to accomplish business goals using tools/system available
• Proactively seek opportunities to improve the user experience
• Other duties as needed or required

What’s in It for You? Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Who You Are Minimum:

• Bachelor’s degree in related discipline and 4 years’ experience in sales/business operations role. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
• Experience with business administration of Salesforce, issue triage, leading projects, and developing advanced Salesforce reporting/dashboards in a complex sales and operations environment.
• Experience leading execution focused projects that require specific technical expertise (Salesforce.com)
• Ability to work independently and take a hands-on approach with a strong work ethic and willingness to roll up their sleeves to achieve results
• Excellent presentation skills; ability to create executive-level documentation via MS suite
• Exceptional listening skills and interpersonal abilities, with a consultative communication style that conveys ideas clearly and persuasively across different end users and leadership
• Establishes and nurtures positive, collaborative relationships with internal teams and external partners to set goals, resolve challenges, and drive effective decisions to support our end users
• Ability to build influence among peers and cross-functional teams to gain consensus to achieve goals
• Poses strong problem-solving skills to analyze data/situations to identify root causes, to develop solutions to resolve issues with varying degrees of complexity
• Must have the ability to anticipate end user needs and proactively identify opportunities for improvement and propose/develop innovative solutions to enhance the end user experience
• Ability to perform essential job functions effectively and within required timeframes, with or without reasonable accommodation, to meet business objectives
• Travel: 15%

Preferred:

• Salesforce Administrator certification
• Project Management Certification
• Knowledge of existing Cox Automotive sales processes and systems

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