Clinician Success Manager, Home Healthcare
About Roger: Roger has built an industry-leading AI-platform that helps home health clinicians work more efficiently, reduce administrative burden, and deliver high-quality patient care. We have partnered with leading home health agencies that collectively serve tens of thousands of patients, and we have already deployed Roger to thousands of clinicians. Backed by top investors, we are expanding rapidly and scaling our impact across the industry. As we grow, we are looking for a Clinician Success Manager who brings deep home health expertise and a passion for improving how clinicians work. You should be energized by technology, comfortable operating in a fast-moving environment, and excited to help shape a product that truly supports frontline clinicians. Job Overview: The Clinician Success Manager ensures clinicians get the greatest possible value from Roger. You will have frequent touchpoints with users, provide onboarding and training, support workflow integration, and proactively address challenges. You will serve as the internal voice of the clinician by using data and direct feedback to guide product improvements, educational materials, and overall success strategy. This is an early role with significant ownership, visibility, and long-term growth potential. Key Responsibilities:
- Relationship Building: Develop strong, trusted connections with clinicians and clinical leaders.
- Training & Onboarding: Lead onboarding and provide ongoing, high-quality training sessions.
- Education Materials: Create and maintain clear resources that support clinician learning.
- Adoption Monitoring: Track engagement and usage metrics and take action when needed.
- Workflow Integration: Understand clinical workflows and help clinicians apply Roger effectively.
- Issue Support: Identify pain points, troubleshoot problems, and coordinate resolutions.
- Feedback Loop: Capture clinician insights and relay them to guide product improvements.
- Retention & Growth: Support renewals and expansion by demonstrating clinical value.
Requirements:
- Clinical Background: Minimum 5 years of clinical experience in Home Health.
- Educator Experience: Prior experience as a clinical educator or clinical manager in home health.
- Workflow Expertise: Deep understanding of home health processes and documentation.
- Tech Comfort: Fast learner with strong ability to explain tools to various user levels.
- Data Driven: Skilled at interpreting metrics and identifying opportunities to improve adoption.
- Communication: Excellent at training, guiding, and supporting clinicians with empathy.
- Adaptability: Comfortable in a fast-moving startup and eager to improve processes and product.
Why Join Us? Platinum health, dental, and vision insurance ️ Flexible PTO Unmatched career growth opportunity as our first CSM hire ⚕️ Make a tangible difference in the lives of clinicians and patients Work on a mission that matters, backed by AI innovation and top-tier investors Make a Real Difference - Hear from our Users: ⚕️ “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse ⚕️ “Roger AI saves me hours per day. I can easily focus on my patients now too.” - J.L. from Tucson, Registered Nurse ⚕️ “Being a single mom is tough, but with Roger I can take the time to go to my daughter’s soccer game and also pursue further education.” - T.M. from Dallas, Licensed Vocational Nurse Apply tot his job Apply To this Job