Field Service Representative

EPC Power Corp. is seeking a Field Service Representative to provide technical and administrative support for customer equipment both on-site and remotely. The role involves maintenance, troubleshooting, repairs, and commissioning of EPC Power conversion systems, ensuring customer satisfaction and compliance with safety policies.

Responsibilities

• Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely
• Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power’s recommendations and best practices
• Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid
• Accurately report and update all equipment histories. Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers representatives
• Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice
• Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems
• Capable of reading applicable drawings and technical manuals
• Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams
• Ensure all work complies with customer and EPC Power safety policies and procedures. Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements
• Travel 25%-75%
• Other duties and responsibilities within the scope of position as needed or assigned

Skills

• Bachelor's degree in Engineering, Physics, or similar technical field or years of experience troubleshooting/repairing electro-mechanical systems or equipment
• Ability to understand and comply with all customer and EPC Power safety policies
• Computer skills, with proficiency in Microsoft software. Salesforce experience is a plus
• Willing to travel domestically and internationally overnight, as needed, up to 75% of the time (typically 25%)
• Strong problem-solving and troubleshooting skills
• Ability to work well within a team and clearly communicate technical progress and challenges
• Ability to stand, sit, reach with hand and arms, stoop, kneel, crouch and lift/move up to 50 pounds. Visual and hearing acuity required
• Must possess or be able to obtain a US Passport with 3 months of employment
• Possess a valid driver's license and an acceptable driving record. Candidates must be physically able to operate vehicles in a safely manner
• Some energy industry experience preferred, but not required
• Experience with AutoCAD Electrical
• Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses
• Experience with NI/Labview, Python, MatLab/Simulink, and/or C programming
• Experience with CANBus and Modbus Communication
• Hands on lab skills, prototyping, testing, and cable harness fabrication
• Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ
• Experience commissioning multi-MW energy projects
• Experience with typical commercial and industrial electrical power (480Vac, 3p)

Benefits

• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Tuition Reimbursement

Company Overview

Company H1B Sponsorship