[Remote] Bristol West Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is dedicated to providing peace of mind to customers through protection and comprehensive advice. The Customer Service Associate plays a key role in assisting customers with claims, guiding them through the process, and ensuring accurate documentation of interactions.

Responsibilities

• Responds to inbound telephone inquiries in a Claims Contact Center
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
• Provide customers with an explanation of the claim process
• May authorize services such as road side assistance and rental cars
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
• Ensures all customer interactions are clearly and accurately documented in the claim file
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

Skills

• Strong verbal communication and active listening skills
• Proficient in both written and spoken English
• Takes personal accountability for actions and outcomes
• Adaptable to a fast-paced, dynamic work environment
• Technically proficient, with the ability to navigate multiple systems and windows simultaneously
• Typing speed of at least 30 WPM with 90% accuracy
• High School diploma or equivalent is required
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required

Benefits

• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off

Company Overview