Auto Damage Insurance Claim Rep (Hybrid or Remote)
MAPFRE is a property and casualty insurance company rated 'A' by A.M. Best Company, offering services through independent agents and brokers. They are seeking an Auto Damage Claim Rep responsible for adjusting 1st party Express claims for Auto Physical Damage, ensuring effective communication, customer service, and fraud identification.
Responsibilities
- Communication - Assure written and verbal communications are timely, professional and empathetic
- Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
- Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards
- Contact - Ensure all parties involved in a loss are contacted to identify claim exposures
- Programs – Maximize utilization of preferred vendors and repair/appraisals channels
- Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight
- Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input
- Embrace and effectively manage a team centric approach
Skills
- Associate's Degree and 1-3 years experience
- 0 - 1 year experience with Bachelor's Degree
- Excellent Customer Service And Interpersonal Skills Are Required
- Effective verbal and written skills are necessary
- Ability to work in a fast paced environment
Company Overview