[Remote] Application Support Administrator

Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee benefits solutions. They are seeking an Application Support Administrator to provide technical support for applications, manage user access, and ensure compliance with company policies.

Responsibilities

• Review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance
• Assist in escalating unresolved issues and provide prompt feedback to the internal customers
• Managing user access and permissions, ensuring data security and compliance with company policies

Skills

• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight
• Experience working in a Help Desk environment such as ServiceNow
• Excellent attention to detail with proven organizational and time management skills
• Ability to work within a team environment and prioritize tasks in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Proficient with the Windows Operating Systems and MS Office products
• Some insurance agency experience preferred
• Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work
• Charitable contribution match programs
• Stock purchase opportunities
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

Company Overview

Company H1B Sponsorship