Research Specialist 4/Legacy Cards Dispute Investigations
Citi is a leading global bank, and they are seeking a Research Specialist 4 to perform moderately complex and varied assignments related to dispute investigations. The role involves maintaining large business accounts, investigating disputes, and providing training to new employees, all while demonstrating technical and administrative expertise.
Responsibilities
- Maintains large business accounts
- Utilizes computer system to investigate disputes and resolves complex issues
- Responds to customers in writing or verbally
- Acts as coach and trainer to new employees
- Relied on for system testing projects because of technical proficiency
- Works under limited supervision. May support an expansive array of products/services
- Demonstrates technical/administrative expertise
- Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Skills
- 1-3 years relevant experience
- High School diploma or equivalent
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company Overview
Company H1B Sponsorship