[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Unframed Digital is a fast-growing, women-owned AIO and Search Engine Marketing agency founded in 2020. The Account Manager role involves owning client relationships and ensuring account success through strategy, project management, and team coordination.

Responsibilities

• Serve as the primary point of contact for a portfolio of AIO/SEO, paid ads, and website retainer clients
• Build deep relationships with client stakeholders and understand their goals, KPIs, and success metrics
• Lead onboarding for new clients in partnership with sales and delivery teams
• Translate client goals into clear strategic direction and priorities for internal teams
• Host recurring client calls including reporting and strategy discussions
• Proactively identify risks, opportunities, and upsell or expansion opportunities
• Own timelines, deliverables, and scope for all assigned accounts
• Work closely with the SEO and creative (copywriting, UX/UI, development) teams to ensure work is delivered on time and to Unframed Digital’s standards
• Maintain clear workflows and documentation in Asana
• Manage scope creep and set clear, confident boundaries with clients

Skills

• 1-3 years of experience in account management, marketing management, or in a client success role (agency experience strongly preferred)
• Experience with digital marketing and marketing strategy is a necessity
• Ability to analyze data and apply learnings, ask probing questions and think strategically to create an ideal solution for the client
• Comfortable managing and working in tools like Asana, Slack, and CRMs
• Emotional intelligence and the ability to navigate client dynamics with confidence and tact
• Excellent at managing priorities, hitting deadlines, multi-tasking and adapting
• Expert communicator: active and empathetic listener, detail-oriented and passionate about getting the full picture and effectively communicating that to a team
• Team player: happy to help and add to a positive work environment, collaborates without ego and values accountability, feedback and creative ideas
• Resourceful & solution-driven: looks forward to a challenge, can figure things out on your own, and has a track record of being solutions-oriented
• Strives for excellence: high standards and expectations for oneself and others, takes pride in work
• Insatiably curious: always learning and yearning for more, does not fear the unknown
• Experience in Google Analytics, LookerStudio, and Google Tag Manager is preferred
• Colorado candidates strongly preferred

Benefits

• Health insurance stipend covering 50% of premium up to $500
• Competitive retirement plan available offering a match up to 3%
• WiFi and cell phone stipend
• Unlimited PTO
• 4 weeks of paid family leave for eligible employees after 6 months of employment
• Annual budget for professional development and continued education after 6 months of employment

Company Overview