[Remote] Clinical Activation Associate
Note: The job is a remote job and is open to candidates in USA. Parachute Health is transforming post-acute care through a leading digital ordering platform for medical equipment and supplies. As a Clinical Activation Associate, you will support clinical facility partners by educating them on the platform, conducting training, and enhancing operational processes to improve patient outcomes.
Responsibilities
- Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage
- Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support
- Continuously support our clinical partners as needed
- Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization
- Suggest process improvements to make our facility onboarding more effective
- Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement
- Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform
- Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our clinical partners
Skills
- 1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles
- Bachelor's Degree or equivalent
- Desire to work in a startup environment with a proactive and hungry mindset and ability to pivot quickly based on company needs
- Critical thinking skills with attention to detail
- Passionate about improving patient outcomes in an inefficient industry
- Process-oriented; develop roadmaps to operationalize account strategy
- Customer-centric with expertise in account or client management
- Demonstrated self-starter within a cross-functional team
- Problem solver; adaptable with a relentless solutions mindset
- Strong communicator with and extract and synthesize info from experts
- An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape
- Enthusiastic about using technology to better patient outcomes
- Fast learner who can come up to speed on detailed topics quickly
- GSuite experience preferred
- Experience using Excel, Tableau, HubSpot, and JIRA, a strong plus
- Experienced with SaaS products (healthcare a plus!) and a fast learner
- Strong business acumen with ability to translate strategy to prioritized tactics
- Experienced in sales is a plus, but not required
Benefits
- Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
- Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
- 401(k) Retirement Plan
- Equity Incentive Plan
- Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
- Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
- Flexible Vacation Policy
- Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
- Home Office and Wellness Stipend
- Monthly Internet Stipend
- Annual Learning and Development Stipend
Company Overview